The following terms and conditions apply to all transactions on www.aeprint.co.uk.
The placing of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference. These terms and conditions do not affect your statutory rights.
Our failure to insist upon strict performance of any provision of these Terms and Conditions, shall not be deemed to be a waiver of our rights or remedies in respect of any present or future default of the Customer in performance or compliance with any of these Terms and Conditions.
Description of Goods/Warranty and Liability
Although we warrant that the goods will, at the time of delivery, correspond to the description given by us all products we sell are of a technical nature and it is not practical to publish detailed specifications of all the products. All images, descriptive matter, specifications and advertising are for the sole purpose of giving an approximate description of the goods.
Supplied Customer Artwork in ‘Print-Ready’ format
All artwork supplied by customers must be supplied in CMYK format. aeprint.co.uk cannot be responsible for any colour shift that may occur when converting from RGB to CMYK.
All artwork must be supplied as 300dpi Hi-Res PDF’s. aeprint.co.uk is not responsible for images that may print blurred or pixelated due to customer supplied artwork if it is less than 300dpi. We require 3mm bleed on all edges if the document requires this. If the artwork supplied is not ‘Print Ready’ then aeprint.co.uk will contact you in order for you to re-supply or to make amendments and endeavour to get your order into print as soon as possible. In most cases aeprint.co.uk will amend your artwork for you without charge if it is simple, however, we may have to charge for alterations which can’t be rectified quickly – but we will, of course, advise you of any costs beforehand. Any delays in artwork not being supplied ‘Print Ready’ may lead to your order missing the desired delivery slot.
Any complaints must be made within 48 hours of receiving your goods. Any complaints made after this time period are void of any right to refund or reprint. We have right to resolve any complaint within our own discretion and we will not be liable for any loss of income, loss of profits, loss of markets, loss of reputation, loss of customers, loss of use, loss of an opportunity even if we had knowledge that such damages or loss might arise or for any indirect, incidental, special or consequential damages or loss howsoever arising including without limitation breach of contract, negligence, wilful act or default.
If an order is delivered to the wrong delivery address due to the customer providing us with the wrong information, then it is possible that the consignment would be returned aeprint.co.uk
Customer must notify aeprint.co.uk in writing (via email) within 5 business days of delivery of any defects discovered in the finished goods. In order to receive replacements Customer must return 95% of the delivered product within 7 days of delivery. aeprint.co.uk shall not be liable for any costs, expenses incurred by the customer or any other person or 3rd party company arising directly or indirectly out of any print error. In the event that we have printed a document incorrectly and it is found to be our fault then we will supply a full re-print without cost to the customer. If the customer wishes to alter the artwork prior to the re-print then this will be treated as a new order and be consequently charged for.
Quantity Changes to Orders
Any changes in quantity ordered must be made in writing via email prior to the commencement of processing. Any increases in the order must be regarded as a separate contract unless written notification is received before work commences on the original order. We reserve the right to alter the delivery date agreed initially due to our having to potentially order in more materials to achieve a desired larger quantity.
We shall be deemed to have fulfilled our contract by delivery of a quantity within 5% plus or minus of the quantity of printed goods ordered and you will be charged at the contract rate for the quantity delivered.
We cannot give a guarantee of the paper quality of what was printed in the past or a sample was sent to you as we buy from a different source of paper mills and merchants and stock a large number of paper pallets. Supplier to supplier’s paper may vary from paper’s smooth, rough, colour, grain etc.
Paper Grams (GSM)
We can not give 100% guarantee of the paper grams (GSM) as we buy from a paper merchant with a certificate of paper grams. ( + – ) 5% variation of paper grams (GSM) can happen due to a large volume of paper purchase from different merchants.
Every effort will be made to deliver on time, but any delivery day specified is a ‘best endeavour’ and no liability is accepted for any loss arising from delay or error in the delivery of the goods. We will do our very best to ensure that an order is despatched on the day specified for overnight next day delivery. But we cannot give an exact delivery time guarantee or assure that the delivery will be made on as per our indicated time, as we have to rely on Third Party delivery company / courier. There is a high probability that the delivery times calculated on the website are maintained if orders are received by a specified time and are based on customers supplying ‘print ready’ artwork. Any delays in artwork not being supplied ‘Print Ready’ may lead to your order missing the desired delivery slot. Please see Supplied Customer Artwork for further explanation.
aeprint.co.uk shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. We will not be under any liability whatsoever in the event that we are prevented or delayed from supplying or making delivery of any Goods by any reason or cause beyond our control.
Any delivery times given are estimated and might be extended in connection with a high volume of orders.
If an order is delivered to the wrong delivery addresses due to the customer providing us with the wrong address, then it is possible that the consignment will be returned back to aeprint.co.uk. In the event of this happening, we will arrange for re-delivery of the consignment to the correct address and charge for the additional delivery cost. If it is possible for the parcel to be intercepted before it is returned to aeprint.co.uk, then we will do our best to get the consignment returned to the local depot and then re-delivered to the new address without any cost. However, if the new delivery address does not fall under the delivery area for that depot and needs to be transferred to a different depot for delivery then there will be an additional delivery charge.
Order Returns, Cancellation, Refunds
Due to nature of products we sell, reimbursements for products already printed or being printed are not possible. It is possible to cancel orders that have not already been produced or sent to print. In that case, we are entitled to charge 5% of the original order cost plus a £25 administration fee to cover time spent processing the order.
Save in so far as defects in the goods cause death injury or damage to personal property, our liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the goods. We will not be liable for any loss of income, loss of profits, loss of markets, loss of reputation, loss of customers, loss of use, loss of an opportunity even if we had knowledge that such damages or loss might arise or for any indirect, incidental, special or consequential damages or loss howsoever arising including without limitation breach of contract, negligence, wilful act or default in lieu of any unfulfilled order.
In the event that any or any part of these Terms and Conditions shall be determined invalid, unlawful or unenforceable to any extent such term, condition or provision shall be severed from the remaining Terms and Conditions, which shall continue to be valid and enforceable to the fullest extent permitted by law.
We will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising from any cause outside our reasonable control or by inability to procure materials or articles except at higher prices due to any such cause and in such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability whatsoever to you.
Unless under a prior credit agreement, all orders must be paid for in advance. Full payment must be received and cleared prior to processing the order. All prices are quoted in Pounds Sterling and payment cannot be accepted in any other currency.
Orders are accepted subject to our right to adjust prices quoted to take account of any changes in the law or Government regulations requiring us to increase prices by way of direct taxation, import duties, customs and excise duties or otherwise. The prices are based on today’s current costs of production and in the event of any increase in wages or costs of materials to us occurring after the confirmation of the accepted contract, we shall be entitled to charge such increases to you.
These Terms and Condition shall be construed in accordance with English Law.